Typically, we have a 48-72 hours turnaround time, but for special cases like billing priority lists, we can turn them around in as fast 24 hours.

Compared to in-house staff employment, outsourcing lets you save up to 20% on your overhead costs. Beyond that, you’ll save time and effort on recruitment and staff training.

All services are completed by experienced Homecare RNs with certifications in Home Care Coding Specialist – Diagnosis (HCS-D), Home Care Coding Specialist – Hospice (HCS-H), and either Certified OASIS Specialist-Clinical (COS-C) or Homecare Clinical Specialist-OASIS (HCS-O).

Your agency specific protocols are incorporated into our QA process through our one week onboarding process which enables us to QA exactly how you want it done. We take 2-3 days to fully assess a new client’s charts and compile a list of your agency’s most commonly occurring problem areas. On our onboarding conference call, a very comprehensive client-specific protocol is established, hand-in-hand with the client, so we are applying both your internal agency standard and the CMS standard to your documentation.

We currently work with the following EMRs:  Axxess, ContinuLink, Delta Health Technologies, Healthcare First/Lewis, Homebased Homecare, Kinnser, and Tynet softwars. Our nurses are cross trained on multiple EMR systems.

You can avail of our free trial, and within 24hrs from receiving EMR access, we can review a number of your charts for free— no strings attached, no payment details required upfront. You will receive the results via pdf report, and we will make no changes directly to your EMR in the process.

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Another low-risk arrangement you can try is to avail of our basic package, and let us review your discipline notes. It’s a great low-cost introductory package that will give you a feel for how ZenQA works.